checklist: Building UX Governance

e.g. ensuring quality standards, clarifying decision-making processes

e.g. limited to digital products, certain teams or phases

Creating early legitimization and broad acceptance

Governance must be strategically anchored

e.g. ISO standards, WCAG, internal pattern library

e.g. UX governance board, review groups, role allocation

Who decides on conflicts, who prioritizes?

e.g. pattern review, design QA, UX builds

e.g. Confluence standards, Jira integration, change log

e.g. development specifications, brand guidelines

e.g. based on ISO 9241-110, heuristic principles

UX governance must be learnable and explainable

e.g. retrospectives, audits, continuous improvement

e.g. as a playbook, in Figma, PDF, Wiki

e.g. via internal UX channels, memos, design reviews