e.g. barriers in navigation, understanding of content

e.g. click prototype, beta version, live system

Depending on control, depth and resources

e.g. scenario-based, explorative, time-on-task

e.g. Zoom, MS Teams, Lookback, Maze

e.g. usage experience, end device, demographic

e.g. via newsletter, panel, personal approach

incl. technical requirements, data protection, procedure

E. g.E.g. with calendar attachment, time, link to participation

e.g. voucher, donation, letter of thanks

e.g. greeting, instructions, tasks, farewell

e.g. SUS, UEQ, AttrakDiff

document orally or in writing

e.g. screen sharing, backup recording

To recognize technical or communicative weaknesses

e.g. neutral behavior, intervention only when necessary

e.g. what to look out for, how to document

e.g. Slack channel, parallel chat, observation room

e.g. protocol, timekeeping, follow-up questioning