Methods of UX and Usability Research
Overview of proven methods for evaluation, user research, prototype assessment and continuous improvement - structured according to methodological objectives.
Usability-Testverfahren
Usability tests in practice
Procedure, variants, objectives and typical errors in the application.
Thinking-Aloud-Method
Thinking aloud to elicit cognitive processes during testing.
Remote Usability Testing
Tools and procedures for moderated and unmoderated tests at a distance.
A/B-Tests & Multivariate Tests
Comparison of different variants in live operation.
Field studies & contextual observation
UX research in the context of use - realistic and explorative.
User-Centered Methods
Interviews in the UX context
Guideline development, question types and qualitative evaluation.
Surveys & questionnaires
A comparison of standardized tools such as SUS, UEQ and AttrakDiff.
Create personas & scenarios
User models for deriving requirements and design goals.
Customer Journey Mapping
Visualization of user experiences across phases and channels.
Cognitive & Heuristic Methods
Heuristic evaluation according to Nielsen
Sequence, heuristics and evaluation of critical interface problems.
Cognitive Walkthroughs
Systematic task simulation from the user's perspective by experts.
Pluralsight Inspection / Expert Review
Critical UX review based on best practices and design principles.
Metrics & KPIs
Tools & Practical Implementation
UX tools in comparison
Maze, Lookback, UsabilityHub and other tools at a glance.
Notes & protocols for usability tests
Systematic documentation of observations and test results.
Video analysis & coding
Qualitative evaluation of test recordings - structured and evidence-based.
Screen-recording & Heatmaps
Visual analysis of usage behavior in real operation.